Interview Questions

Monday, September 21, 2015

Account number for transaction type Sales order revenue does not exist - AX 2012

Solution: If you've eliminated setup issues relating to the Item's configuration then the next step is to check for incomplete or missing configuration of the Chart of Accounts.
Navigate to: General Ledger > Setup > Chart of Accounts > Configure Account Structures and identify where the Sales Order Revenue Account is defined on this form. More likely than not, you will find that this GL account has not been included in any of the listed account structures. Note that this form is a new feature in AX2012 so it's possible that the configuration hasn't been completed.
What appears to be happening is that Dynamics AX2012 correctly identifies which Revenue Account to use for posting the Sales Invoice but cannot find an appropriate entry on the account structures form for this ledger account. In my opinion, the error message could do with being expanded so that users would be able to pin down the root cause.

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